We make excuses for colleagues and family members more often than we realize. Disqualifying someone because they might get defensive, “can’t” meet deadlines, have a certain skin color or are too old/too young is just an excuse. It causes distrust, enables poor performance and robs people of the chance to become self-aware and grow. Instead, try treating people like adults: ask them to do things that will stretch them, then give them the support they will need as they rise to the level you expect. Believe in them and let them delight you with what they are capable of.

Need some help communicating with family or team members of different ages?

your guide

Kay Coughlin, CEO and Chief Facilitator of Facilitator on Fire, has a dream to create a world that is generously inclusive of all adult generations. The best place to connect with Kay is on Instagram. Or, listen to Kay on the "From One Caregiver to Another" weekly podcast.

"Caregiver Coaching" is for family caregivers who are ready to overcome the emotional grind of caregiving. 

Facilitator on Fire's "Building Trust Across Generations" seminar helps leaders and managers build amazing teams that are attractive to people of all ages. Kay's keynote address, "Top Myths of Leading Generations," helps businesses see the hard costs of miscommunication between generations.


Comments will be moderated. Facilitator on Fire is committed to creating safe experiences to learn together about teams. We are not afraid of hard questions, so please ask and comment about things that are difficult or might be touchy! Language intended to harm others will not be permitted in comments or at live events; moderation will be made and comments allowed at the sole discretion of Facilitator on Fire team members.