Apology is a lovely perfume; it can transform the clumsiest moment into a gracious gift. – Margaret Lee Runbeck
It doesn’t have to be the hardest word.I was surprised by a recent news item noting Ohio’s Governor John Kasich had issued an apology to a local newspaper. He had called their reporting about some state-wide information “fake news.” Thing is, this report was based on figures released by his department. When corrected numbers were issued by that same department, and reported in the newspaper. Governor Kasich called the editor to say “I’m sorry.” This made me realize two things:
- I was impressed any public figure would admit an error.
- I fully expect to issue my own (or receive) an apology when warranted.
This is the kind of communication that helps build stronger teams.It can be difficult to have these conversations because too often we value only being “right.” And being “right” means someone else is “wrong.” However, I encourage all of us to remember that growth comes from learning, and learning can come from being wrong as well as being right. The library (and internet) is full of quotes about achieving success because of mistakes made. Think of your own errors as an opportunity to grow. Admit to your team when you are wrong. It shows you’re human, and that you respect yourself and them.
Post written by Lori E. Green, who is director of relationship marketing at Facilitator on Fire, and a freelance fundraising and donor relations consultant. Many organizations and teams have relied on Lori for both her moral compass and communication skills to keep them on the right track.
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Has an apology helped your team? Do you want to know how you can build a team that communicates better? Tell us about it! Leave a comment below or email Lori@FacilitatorOnFire.net. We pledge to provide you with insight and solutions to help your team to better align and create success for your business!
Kay Coughlin, CEO, Facilitator on Fire, is passionate about helping businesses overcome roadblocks through leadership and sales coaching for women and team workshops.
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