We make excuses for colleagues and family members more often than we realize. Disqualifying someone because they might get defensive, “can’t” meet deadlines, have a certain skin color or are too old/too young is just an excuse. It causes distrust, enables poor performance and robs people of the chance to become self-aware and grow. Instead, try treating people like adults: ask them to do things that will stretch them, then give them the support they will need as they rise to the level you expect. Believe in them and let them delight you with what they are capable of.

Need some help communicating with family or team members of different ages?

your guide

Kay Coughlin, CEO and Chief Facilitator of Facilitator on Fire, has a dream to create a world that is generously inclusive of all adult generations (iGen/Gen Z, Millennials, Gen X-ers, Boomers and Traditionalists).

Facilitator on Fire's "Connecting Across Generations" seminar helps leaders and managers build amazing multi-generational teams. Kay's keynote address, "Top Myths of Leading Generations," helps businesses see the hard costs of miscommunication between generations. "Caregiver Coaching" is for family caregivers who are ready to overcome the emotional grind of caregiving. 

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