The lost art of apologizing

The lost art of apologizing

Apology is a lovely perfume; it can transform the clumsiest moment into a gracious gift. – Margaret Lee Runbeck It doesn’t have to be the hardest word. I was surprised by a recent news item noting Ohio’s Governor John Kasich had issued an apology to a local...
Accountability: Plan Implementation – Mistake #5 of 5

Accountability: Plan Implementation – Mistake #5 of 5

Implementing plans is hard for teams. I get it. I see it all the time. Struggling to implement plans is one key roadblock most teams have in common. I’ve worked with countless teams over the years to overcome planning issues.  I’ve noticed they all seem to get caught...
Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Implementing plans is hard for teams. I get it. I see it all the time. Struggling to implement plans is one key roadblock most teams have in common. I’ve worked with countless teams over the years to overcome planning issues.  I’ve noticed they all seem to get caught...
Confession: I learned the hard way about perspective

Confession: I learned the hard way about perspective

Freddy Marschall on Unsplash I have a confession to make: for more than the first half of my life, I saw yes or no as the only choices in life. I couldn’t see the value of other opinions because I was so busy trying to sort everything into only the two piles I could...
What teams should be reading in 2018

What teams should be reading in 2018

Outside of a dog a book is man’s best friend. Inside a dog it’s too dark to read. – Groucho Marx Essential self-help books must do more than inspire. The best ones also offer practical skills that anyone can learn and train themselves to master.  I refuse to...
Tell us what your team struggles with

Tell us what your team struggles with

Extraordinary teams are rare. Most of us are more familiar with what it feels like to work on an unsatisfactory or average team. Why? Because teams are made up of people – and individual people are complex. When you bring together a collection of individuals,...