The lost art of apologizing

The lost art of apologizing

Apology is a lovely perfume; it can transform the clumsiest moment into a gracious gift. – Margaret Lee Runbeck It doesn’t have to be the hardest word. I was surprised by a recent news item noting Ohio’s Governor John Kasich had issued an apology to a local...
“It’s complicated” Is True

“It’s complicated” Is True

Dishwashing plus camping equals context. When I was a kid, one of my family chores was washing the dishes in the evening several times a week.  I grew up in a farming community back in the 80s, when almost nobody had a fancy electric appliance called a “dishwasher.”...
Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Implementing plans is hard for teams. I get it. I see it all the time. Struggling to implement plans is one key roadblock most teams have in common. I’ve worked with countless teams over the years to overcome planning issues.  I’ve noticed they all seem to get caught...
What teams should be reading in 2018

What teams should be reading in 2018

Outside of a dog a book is man’s best friend. Inside a dog it’s too dark to read. – Groucho Marx Essential self-help books must do more than inspire. The best ones also offer practical skills that anyone can learn and train themselves to master.  I refuse to...
Top Reasons Plans Get Stuck

Top Reasons Plans Get Stuck

How do I get a plan back on track once it stalls? This is one of the questions I hear most often from friends and colleagues. Especially this time of year, when a lot of teams are facing year-end deadlines and goals, the pressure is on to make progress and get stuff...