The lost art of apologizing

The lost art of apologizing

Apology is a lovely perfume; it can transform the clumsiest moment into a gracious gift. – Margaret Lee Runbeck It doesn’t have to be the hardest word. I was surprised by a recent news item noting Ohio’s Governor John Kasich had issued an apology to a local...
“It’s complicated” Is True

“It’s complicated” Is True

Dishwashing plus camping equals context. When I was a kid, one of my family chores was washing the dishes in the evening several times a week.  I grew up in a farming community back in the 80s, when almost nobody had a fancy electric appliance called a “dishwasher.”...
Accountability: Plan Implementation – Mistake #5 of 5

Accountability: Plan Implementation – Mistake #5 of 5

Implementing plans is hard for teams. I get it. I see it all the time. Struggling to implement plans is one key roadblock most teams have in common. I’ve worked with countless teams over the years to overcome planning issues.  I’ve noticed they all seem to get caught...
Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Fuzzy Plans: Plan Implementation – Mistake #1 of 5

Implementing plans is hard for teams. I get it. I see it all the time. Struggling to implement plans is one key roadblock most teams have in common. I’ve worked with countless teams over the years to overcome planning issues.  I’ve noticed they all seem to get caught...
What teams should be reading in 2018

What teams should be reading in 2018

Outside of a dog a book is man’s best friend. Inside a dog it’s too dark to read. – Groucho Marx Essential self-help books must do more than inspire. The best ones also offer practical skills that anyone can learn and train themselves to master.  I refuse to...
Transparency: You keep using that word, but…

Transparency: You keep using that word, but…

What does “transparency” even mean? The other day, a friend exploded through my door with this rant: “You can’t tell us that we are supposed to be transparent in our operations, then refuse to share our project plan with your own boss! In the same...